Not having your phone, tablet, watch or connected laptop for days on end can be a nightmare. Don't be left out in the dark - get our Full Cover insurance and stay connected.
With Full Cover, you can relax knowing that whether your gadget is damaged, lost or stolen, you could get a refurbished replacement the next day. Full Cover not for you? Damage Cover offers protection against accidental damage as well as breakdown.
And, if you've got an iPhone, included AppleCare Services mean you'll get the best of Apple's service and support alongside ours.
Need to make a claim? Simply log in and submit your claim online. If you prefer, you can call us on 150 from your EE phone or 07953 966 150 from any other phone, and we'll do the rest.
75b158ad-4e4a-4010-84af-20f1475b2f26 Choose the device insurance for you Previous tab Next tabDamage Cover
Next day replacement, for accidental damage with all claims fulfilled when in the UK
Next day replacement, for loss, theft and accidental damage with all claims fulfilled in the UK.
Cover for accidental damage
Cover for theft
Discounted excess for screen damage only repair (Eligible mobile phones with only a damaged screen)
Cover for breakdown during the duration of your policy, following expiry of manufacturer's warranty
Cover for in-box manufacturer provided charging accessories
Cover can last for up to 5 years, no minimum term
Next day replacement for diagnosed permanent mechanical or electrical faults in the first 2 years - £50 fee applies, fulfilled in the UK. Separate to any manufacturer warranty and excludes Apple devices in the first year
Free Minute One Premium Accessories Bundle worth £39.99 on selected devices
*Your monthly premium will vary depending on your device, this represents the monthly premium for our lowest tier device.
If you have an iPhone, our insurance cover comes with AppleCare Services included. This means you'll get the best of Apple's services and support, so you'll never need to put your life on hold for a device mishap again.
Apple service and support benefits include:
✔ Repairs at Apple stores and Apple Authorised Service Providers including battery replacement service
✔ 24/7 priority access to Apple experts by chat or phone
✔ Software support for iOS, iCloud and Apple-branded iPhone apps
✔ Hardware coverage for your Apple iPhone, battery and included accessories
Next day replacement, for accidental damage with all claims fulfilled when in the UK
Next day replacement, for loss, theft and accidental damage with all claims fulfilled in the UK
Device repair subject to eligibility
Cover for accidental damage
Cover for theft
Discounted ecess for screen damage only repair (Eligible mobile phones with only a damaged screen)
Cover for breakdown for the duration of your policy, following expiry of manufacturer's warranty
Cover for in-box manufacturer provided charging accessories
Cover can last for up to 5 years, no minimum term
Free Minute One Accessories Bundle worth £24.99 on selected devices
Free Minute One Premium Accessories Bundle worth £39.99 (or FREE Minute One Accessories Bundle worth £24.99 when a Premium Bundle is not available) on selected devices
*Your monthly premium will vary depending on your device, this represents the monthly premium for our lowest tier device.
Repair options available at Apple Stores and Apple Authorised Service Providers, including EE stores. Mail-in repair is also available, subject to eligibility.
You can add mobile phone insurance when you upgrade or take out a new contract online, in store or over the phone, direct with EE.
If you have already upgraded or taken a new line but didn’t take insurance, we may still be able to offer you cover. Call us on 150 from your EE phone or 07953 966 150 from any other phone to talk through your options.
We are only able to insure devices purchased direct from EE; online, in store or over the phone. We constantly review which devices are insurable and there are some devices we are unable to insure. We are unable to offer insurance on any device that is already lost, stolen or damaged.
The legal bitFull or Damage Cover Terms and conditions Monthly Premium: Your monthly insurance payments are exempt from VAT and include Insurance Premium Tax (IPT) at the prevailing rate. You’ll be told the premium amount (inclusive of IPT) for your device before you buy it and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack. If Insurance Premium Tax or any other taxes related to this insurance change, this will affect the amount you pay each month. Excess: An excess is payable for each successful claim. Discounted excess for screen damage only repair (Eligible mobile phones with only a damaged screen). View current excess bands and amounts. Worldwide cover: Your policy covers you worldwide with all claims fulfilled when in the UK. Next day refurbished replacement: Geographical restrictions, bank holidays and exceptional circumstances apply. Claims limit: We will accept a total number of two successful loss/theft claims in a 12-month period. The 12-month period begins on the date we accept your first claim. There is no limit on the number of successful claims we will accept for accidental damage or breakdown during the period of cover. Cover for breakdown: If your device experiences a permanent mechanical, electrical, or electronic fault after the expiration of the manufacturer's warranty, this policy covers the cost of repair or replacement. This coverage specifically excludes any damage caused by accidental damage and is applicable only when the device stops functioning normally. In the first two years, for a fee, you can get a next day refurbished replacement if your device is diagnosed with a fault in the first 24 months from the start of your Airtime Plan contract. This fee will be added onto your Airtime Plan bill. Not available to Apple customers within the first 12 months. Not available to SIM only customers. Check ee.co.uk/excessandcharges for the latest fees. Battery replacement: Battery replacement is only available where the device is not damaged, and when the capacity of the mobile phone battery to hold an electrical charge is less than eighty percent (80%) of its original specification. Free Minute One Premium Bundle: Bundle includes a screen protector and phone case and one £20 voucher. One £20 voucher can used online at the EE Store when purchasing selected accessories of over £40. Offer only available to customers taking Full Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our guides. Free Minute One Bundle: Bundle includes a screen protector, phone case and one £10 voucher off a selection of cases and screen protectors the EE Store. Offer only available to customers taking Damage Cover insurance at the same time as taking out a new or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our guides. Full or Damage Cover with AppleCare Services Terms and conditions Monthly Premium: Your monthly insurance payments are exempt from VAT and include Insurance Premium Tax (IPT) at the prevailing rate. You’ll be told the premium amount (inclusive of IPT) for your device before you buy it and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack. If Insurance Premium Tax or any other taxes related to this insurance change, this will affect the amount you pay each month. Excess: An excess is payable for each successful claim. Discounted excess for screen damage only repair (Eligible mobile phones with only a damaged screen). View current excess bands and amounts. Worldwide cover: Your policy covers you worldwide with all claims fulfilled when in the UK. Next day refurbished replacement: Geographical restrictions, bank holidays and exceptional circumstances apply. Claims limit: We will accept a total number of two successful loss/theft claims in a 12-month period. The 12-month period begins on the date we accept your first claim. There is no limit on the number of successful claims we will accept for accidental damage or breakdown during the period of cover. Cover for breakdown: If your device experiences a permanent mechanical, electrical, or electronic fault after the expiration of the manufacturer's warranty, this policy covers the cost of repair or replacement. This coverage specifically excludes any damage caused by accidental damage and is applicable only when the device stops functioning normally. AppleCare Services: To access the 24/7 Apple Technical Support, you can chat or contact Apple Support directly, or you can call EE Customer Care on 150 from your EE phone, or 07953 966 150 from any other phone. Free Minute One Premium Bundle: Bundle includes a screen protector and phone case and one £20 voucher. One £20 voucher can used online at the EE Store when purchasing selected accessories of over £40. Offer only available to customers taking Full Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our guides. Free Minute One Bundle: Bundle includes a screen protector, phone case and one £10 voucher off a selection of cases and screen protectors the EE Store. Offer only available to customers taking Damage Cover insurance at the same time as taking out a new or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our guides. The insurance element of Full Cover with AppleCare Services and Damage Cover with AppleCare Services is underwritten by Chubb European Group SE. See T&Cs for more details. Other benefits of Full Cover with AppleCare Services and Damage Cover with AppleCare Services will be provided by EE and further terms apply. View full terms and conditions at EE Help, or Business terms and conditions if you are a Business customer.