Submit a request for assistance

Note: The Taxpayer Advocate Service is currently experiencing a high volume of assistance requests due to tax return processing delays. As a result, you may experience lengthy wait times while trying to connect with an advocate or while waiting for a return call. We ask for your patience as it may take up to two weeks before we will be able to return your call or reply to your request. We apologize for these delays and are taking steps to reduce hold and response times to better serve you.

Form 911 Filing Requirements

Financial difficulties

Your problem is causing financial difficulty for you, your family, or your business.

Immediate threat

You face (or your business is facing) an immediate threat of adverse action.

No response from the IRS

An IRS office does not grant the tax assistance you requested, or does not grant the tax assistance you requested in time.

Financial Hardship

Financial Hardship is also known as Economic Harm. Economic harm includes any damage or loss of finances in any capacity.

• Will you lose or not remain in your house, not be able to get food, pay your utilities, or keep your transportation to work?
• Will you incur significant costs such as fees for obtaining representation to help with relief?
• Will you suffer negative impact such as loss of income, credit report damage, or any damage that cannot be put back the way they were prior.

If you answered yes to any of these questions, TAS may be able to help you.

IRS System Issue

An IRS System Issue is also known as Systemic Burden which could include:

• A delay must be more than 30-days after regular processing time to resolve a tax-related problem. These cases also occur when the IRS sends multiple interim responses (letters stating to give them more time) and takes no other actions to resolve your issues.
• If the IRS was supposed to respond to you or resolve your account by a specific date and they have not, you may qualify for TAS assistance.
• If an IRS system or procedure has failed to operate as intended, or failed to resolve your problem or dispute with the IRS, TAS may be able to help you.

If you answered yes to any of these questions, TAS may be able to help you.

When should I not use this form?

You have not exhausted all reasonable efforts or established administrative remedies to obtain timely relief through normal Division channels.

You are seeking legal or tax return preparation advice, a reversal of a legal or technical tax determination or a review of an unfavorable Conference & Appeals decision, Tax Court decision, or other judicial determination.

The Form 911 is a request for taxpayer assistance for taxpayers who have been unable to resolve their tax issues through normal channels and are facing undue hardship as a result of the IRS actions or inactions.

Where do I send this form?

By fax

The quickest method is Fax. TAS has at least one office in every state, the District of Columbia, and Puerto Rico. Submit this request to the TAS office in your state or city. You can find the fax number in the government listings in your local telephone directory, on our Contact Us page, or in Publication 1546, Taxpayer Advocate Service – Your Voice at the IRS.

By mail

You also can mail this form. You can find the mailing address and phone number (voice) of your local Taxpayer Advocate office in your phone book, on our website, and in Publication 1546, or get this information by calling our toll-free number: 1-877-777-4778.

From overseas

Note: If you reside between Greenwich Mean Time (GMT) +6 and -4, contact the Puerto Rico office for assistance.

Fax it to (855-818-5700 | 866-743-5220 (toll free)) or mail it to:
Taxpayer Advocate Service
City View Plaza
48 Carr 165, 5th Floor
Guaynabo, PR 00968

Note: If you reside between Greenwich Mean Time (GMT) +7 and -11, contact the Hawaii office for assistance.

Fax it to (855-819-5024) or mail it to:
Taxpayer Advocate Service
1003 Bishop St.
Honolulu, HI 96813

• Please be sure to fill out the form completely and submit it to the TAS office nearest you so we can work your issue as soon as possible.